Bring your CRM and your communications together
Get more from every interaction
From real-time screen popping to automated activity logs and intelligent AI insights, each feature of Connect is designed to reduce manual work and improve the quality of every conversation.
Whether you're handling support, sales or everyday enquiries, Connect gives your team the clarity, speed and confidence to deliver a better customer experience on every call.
Sync and search contacts
Contact syncing ensures every user has instant access to the latest customer details without needing to search or switch systems. With records updating automatically, teams can trust the information in front of them, reduce manual admin, and engage customers with complete confidence.
Screen pop customer records
As soon as a customer calls in, their CRM record appears instantly, giving users immediate visibility of who’s calling and their recent history. This enables faster, more informed conversations and helps teams deliver a more personalised experience.
Log calls and activity
Each call is automatically added to the customer’s CRM record, providing a clear, up-to-date timeline of engagement without any manual input. This creates consistent, reliable records for sales, service and reporting teams, making follow-up and oversight significantly easier.
Click-to-dial natively or via extension
Users can dial any phone number directly from their CRM with a single click, removing the need to copy, paste or manually type numbers. This speeds up outbound calling, reduces dialling errors, and enables teams to move quickly through their call activities.
Call transcription and summary (SIDEKICK)
SIDEKICK generates an accurate transcript and concise summary for every call, capturing key points and actions automatically. This saves users time, supports clearer records, and ensures important details are never lost, with summaries sent straight to the CRM where supported.
Call Sentiment Analysis (SIDEKICK)
By analysing the tone of each call, SIDEKICK highlights whether the conversation was positive, neutral or negative, helping teams gauge customer satisfaction at a glance. These insights can be added to the CRM, giving managers a clearer understanding of customer experience and potential risks.