Zoho Desk

A context-aware help-desk solution that enables teams to manage customer support tickets efficiently across email, phone, chat and social channels. It provides automation, reporting and AI-assisted tools to improve response times and service quality.

Manufacturer

Zoho

Application

Support

Market

Professional Services

Desktop or Cloud

Cloud

Self Configured via App Store

Yes

Supported Features

✅

Contact Syncing

✅

Screen Popping

✅

Activity Logging

❌

Click-to-Dial Native

✅

Click-to-Dial via Chrome Extension

❌

Transcription & Summary

Other Features

Connect will create a ticket in Zoho Desk upon the completion of an inbound call, if no contact is found in Zoho Desk, a placeholder contact will be created.